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Common Questions

Short answers to the questions we hear most, grouped by topic. Each one links to the full article if you want more detail.

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Account & Login

Read the red message under the Sign in button. It tells you whether the password is wrong, there’s no account for that email, or you’ve tried too many times. If you made your account with Google, click Continue with Google instead of typing a password. Full fixes: Login & Account Access.
Either works. BreederBuddy finds your account by email address, so use the same email you’ve always used. If it’s a Gmail or Google address, Continue with Google is easiest. See Which Sign-In Method Should I Use?
Your records are safe. Sign in, or create your login again, with the exact same email you used before, and BreederBuddy connects you to your existing account. An empty account means a different email was used: log out (top right) and sign in with your original email. Step-by-step: We Updated Our Sign-In.
On app.breederbuddy.com/login, type your email in the Email address box, then click Forgot your password?. Check your inbox (and spam) for the reset link. See Login & Account Access.
There are no backup codes, so message us through the chat bubble on the sign-in page or email support@breederbuddy.com and we’ll help you get back in. See Two-Factor Authentication.
Not on your own yet. Message us in the chat with your current and new email and we’ll change it. You can update your name and phone number yourself in Settings → My Profile.
Go to Settings → User Administration and click Invite User. They have 24 hours to sign up using the exact email you invited. See Login & Account Access.
Not inside the app. Each email address belongs to one account. Each account is one program with its own subscription, so a second kennel needs its own account and email. Log out (top right) before signing in to the other one.

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Dogs & Litters

Yes. Go to Settings → Preferences and change Species to Cat. The app switches to cat wording everywhere. One account can only use one species, and switching after you’ve added a lot of records can leave some labels looking odd, so it’s best to set it up front.
Open the puppy, click Edit Details, and change Type to Active Breeding Dog. See Dogs.
Archive instead. Archiving keeps every record but moves the dog out of your main list. Deleting is permanent. See Importing, Exporting & Deleting Data.
Yes. Drop the file on Buddy, use the CSV import on the Dogs page, or send us your file in the chat and we’ll import it for you. See Importing & Exporting Your Data.

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Buyers & Applications

Go to Applications, click your form under Application Forms to open it, and click Share Application Form. Under Share a Direct Link, click Copy and paste the link anywhere: text, email, or social media. To put the form on your own website, open Embed on Your Website and copy the code. See Applications.
Open Communications, search for the buyer’s email, and check the delivery badge. Bounced means the address is wrong. Fix it on the contact and resend. Delivered means it’s in their mailbox, so ask them to check spam. See Emails & Notifications.
Send them your buyer portal login link from Content Manager. They enter the email you have on file for them and get a 6-digit code by email. You can also open a buyer’s portal from their contact page with Open Buyer Portal. See Buyer Portal.
Buyers see your kennel name, like “Sunny Goldens via BreederBuddy.” When they reply to most of these emails, the reply comes to you. See Emails & Notifications.

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Payments & Invoices

Connect Stripe in Settings → Stripe by clicking Connect Stripe Account. After that, buyers can pay invoices and deposits online. See Payments Setup.
Open the invoice and click Log Manual Payment. Enter the amount, method, and date, then save. See Payments & Payouts.
Stripe sends payouts on its own schedule. Open Settings → Stripe → Go To Your Stripe Dashboard to see upcoming payouts and their arrival dates. See Payments & Payouts.
Refund card and bank payments in your Stripe dashboard, then record the refund on the invoice so your reports stay accurate. See Payments & Payouts.
Both are in Settings → Preferences. Preferred Currency sets the default for new invoices, deposits, and online checkout. Time Zone sets the date printed on your contracts and signed documents.

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Website

Click Get a website in the left menu to see your options and get started. See Get a Website.
Yes. Copy the embed code from Share Application Form → Embed on Your Website, and the buyer portal login link from Content Manager. If you’d like help placing them, message us in the chat.

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Billing & Subscription

Go to Settings → Subscription and click Stripe billing portal under Manage your billing. That’s where you update your card, see your invoices, and change or cancel your plan. See Subscription & Billing.
Go to Settings → Subscription, click Stripe billing portal, and update your card. Everything you’ve built stays saved.
It stays saved. If you come back, pick a plan on Settings → Subscription and you pick up right where you left off.

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Data & Privacy

Only you and the team members you invite. Each buyer only sees their own buyer portal: their invoices, contracts, and the files you choose to share with them.
Yes. Contacts, expenses, and waitlists export to spreadsheets, and invoices to PDF. Dog export is coming soon, and in the meantime we can send you a copy if you ask in the chat. See Importing, Exporting & Deleting Data.
Go to Settings → My Profile and click Delete my account. If you just want to stop paying, cancel your subscription instead so your data stays safe. See Importing, Exporting & Deleting Data.

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Getting Help

Yes. Click the chat bubble in the bottom right corner of any page. Buddy answers first, and brings in Kenny, our founder, whenever it’s needed. You can always just ask for a person. You can also email support@breederbuddy.com. Prefer a call? Click your kennel name in the top right, choose Support, and click Schedule a call.
Buddy is BreederBuddy’s built-in assistant. It knows the help center and your account, so it can answer questions, look things up, and help you get things done. See Buddy.
Click Feedback in the left menu and choose Report a Bug or Request a Feature. To share a screenshot, send it in the chat. See App Not Working.

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Still Have Questions?

We’re here to help. If something isn’t working the way you expect, or you’d like to have a discussion around a certain topic, please reach out to us anytime through the chat in the bottom right corner of your screen. Thank you.