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Getting Help & Sharing Feedback

Video walkthrough: Watch on Loom (link coming soon)
Stuck on something, or have an idea that would make your day easier? There’s always a way to reach us. You can look it up yourself, ask Buddy, or talk to a real person, and you can send us bug reports and feature ideas right from the app. We read every request.

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What You Can Do Here

  • Find step-by-step guides in this help center
  • Ask Buddy how something works, right inside the app
  • Chat live with our team from the bubble in the bottom right corner
  • Book a call or email us from the Support page
  • Report a bug, request a feature, or suggest an improvement
  • Ask for help with your website, advertising, or a walkthrough
  • Track every request you’ve sent and see where it stands

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How It Works

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1. Search the Help Center

This help center at breederbuddy.com/docs has a guide for every main feature. Use the search bar at the top to look up words like “waitlist deposit” or “add a puppy.”

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2. Ask Buddy

Buddy, the AI assistant in BreederBuddy, can answer “how do I…?” questions using these same guides, and look things up in your own records.
  1. Click the Ask Buddy… box in the top bar of the app, or press Ctrl+K (Cmd+K on a Mac).
  2. Type your question, like “How do I set up a waitlist?”
  3. Press Enter. Buddy answers with the steps.
If Buddy can’t find the answer, it tells you so and points you to our team. See Buddy, Your AI Assistant for more.

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3. Start a Live Chat

  1. Click the chat bubble in the bottom right corner of any page.
  2. Type your question and send it.
  3. Buddy answers first, so you often get help right away. Whenever Buddy can’t help, or you ask to talk to a person, it brings in a real person: Kenny, our founder.
You can also send files in the chat. For example, send us your records and we’ll help you import them.

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4. Book a Call or Email Us

  1. Click your name in the top right corner of the app.
  2. Click Support.
  3. The Support page opens. From here you can:
    • Click Schedule a Meeting under Book A Call to pick a time to talk with Kenny.
    • Email kenny@breederbuddy.com.
    • Click Message us on Facebook.

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Sharing Feedback

The Feedback page is where you tell us what’s broken, what could be better, and what you’d love us to build.

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Sending a Request

  1. Click Feedback in the left menu, under Support & Feedback.
  2. Pick the card that fits:
    • ✨ Suggest an Improvement: polish something that already exists
    • 🐛 Report a Bug: something’s broken or acting up
    • 🦴 Request a Feature: something brand new
    • 🐾 Request Help: website changes, advertising, a demo or walkthrough, or general support
  3. A short form opens. Answer each question. Fields marked (optional) can be left blank.
  4. Click Send it.
  5. You’ll see Got it, it’s on our list. Click Close, or Submit another to send another one.
What the forms ask:
  • Report a Bug: a short Summary, Where does this happen?, What did you expect to happen?, What actually happened?, and How often does it happen? The more detail, the faster we can fix it.
  • Suggest an Improvement: What would you improve?, how it works today, how you’d like it to work, and how much it would help.
  • Request a Feature: What should we build?, What problem would this solve for you?, how you handle it today, who would use it, and how important it is.
  • Request Help: What do you need help with?, a Subject, What do you need?, How soon do you need this?, and the Best way to reach you.

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Tracking Your Requests

Everything you send shows under Your requests at the bottom of the Feedback page, with its type, when you sent it, and its status. Only you can see your requests. We update the status as we work through them, and we email you when your request is handled.

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How We Review Feature Requests

We read every request. Each one lands with our team, and we review them by hand. When we close out a request, whether it shipped or we decided not to build it, we email you to let you know. The details you give us (the problem it solves, how you work today, and how much it would help) are what help us decide what to build next.

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Tips & Common Questions

Ask Buddy or click the chat bubble in the bottom right corner. Buddy answers right away, and a real person steps in whenever Buddy can’t help.
Yes. On the Feedback page, below the four cards, you’ll find support@breederbuddy.com and a Start a live chat link. You can also email Kenny directly at kenny@breederbuddy.com from the Support page.
No. Your requests on the Feedback page shows only the requests you sent.
Either works. If something is blocking you right now, use the chat so we can help today. For anything else, Report a Bug on the Feedback page lets you track it until it’s fixed.

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Still Have Questions?

We’re here to help. If something isn’t working the way you expect, or you’d like to have a discussion around a certain topic, please reach out to us anytime through the chat in the bottom right corner of your screen. Thank you.