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Subscription & Billing

Video walkthrough: Watch on Loom (link coming soon)

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Everything about your BreederBuddy plan lives in one place: Settings → Subscription. That’s where you see your plan and trial days, upgrade or downgrade, update your card, get your invoices, and cancel if you need to. Your dogs, litters, and records stay saved no matter what happens with your plan.

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What You Can Do Here

• See your current plan and how many free trial days you have left
• Start a paid plan, or save a card so your trial rolls into a plan
• Upgrade to Pro, or downgrade from Pro to Standard
• Update your credit card
• View and download your BreederBuddy invoices
• Cancel your plan, or start again after canceling
• Apply a promo code and share your referral link for a discount

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How It Works

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Finding Your Plan

1. Click your name in the top right corner of the app.
2. Click Settings.
3. In the Account group on the left, click Subscription.
4. You’ll see Subscription & Billing at the top. Under Current plan is your plan name (Trial, Standard, Pro, or Signature) and its price.

The plans: there are two to pick from. Every new account starts with a free 30-day trial of the full Pro feature set, so Current plan says Trial until you choose a plan. And if our team has built you a custom website, your plan shows as Signature — that’s part of our custom website service rather than a plan you pick here, so if you’re curious about one, reach out through the chat. Current prices are shown on the pricing page, on the Subscription tab, and on the Upgrade to Pro page. To compare plans side by side, click Compare plans on the Subscription tab.

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During Your Free Trial

While you’re on the trial, the Subscription tab shows a bar with how many days you have left. You have two choices:

• Start my plan now: starts your paid Standard plan today. Your card is charged and your account goes active right away.
• Just save my card for later: saves your card without charging it. You keep the rest of your trial days, and your plan starts when the trial ends.

If you’d like Pro instead, click Upgrade to Pro. This ends your trial and starts Pro today. When your trial ends:

• With a card on file: you continue on the Standard plan. The Pro-only features from your trial (your template website, Info Pages, a custom domain, and Google Analytics) turn off, and the website goes offline. You can upgrade to Pro anytime.
• Without a card: your account pauses. Everything you built stays saved. Add a payment method and you pick up right where you left off.

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Upgrading to Pro

1. Go to Settings → Subscription.
2. Click Upgrade to Pro.
3. Choose Monthly or Annual at the top of the window. Annual shows how much you save.
4. Click the Upgrade button at the bottom of the window.
5. If you don’t have a card on file yet, a secure Stripe window opens so you can add one. Your upgrade finishes on its own after you add it.
6. You’ll see Welcome to Pro when it’s done. Your Pro features are unlocked right away.

If you upgrade in the middle of a billing cycle, you’re only charged the difference for the days left in that cycle.

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Downgrading to Standard

1. Go to Settings → Subscription.
2. Under the All Pro features active badge, click Downgrade to Standard.
3. The window lists the Pro features you’ll lose. Click Schedule downgrade.
4. You’ll see Downgrade scheduled. There’s no charge today. You keep Pro until the end of the billing cycle you’ve already paid for, then you renew at the Standard price.

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Updating Your Card, Getting Invoices, or Canceling

These all happen in the secure Stripe billing portal.

1. Go to Settings → Subscription.
2. In the Manage your billing box near the top, click Stripe billing portal →.
3. The Stripe portal opens. From there you can:
   • Update the card on file
   • View and download your past invoices and receipts
   • Change or cancel your plan
4. When you’re done, follow the link back to BreederBuddy.

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If a Payment Fails

If your card is declined, a yellow banner at the top of the Subscription tab says your last payment failed. Click Stripe billing portal → and update your card. You have a 3-week grace period to update your payment method before your account pauses. You’ll keep getting reminder emails and full dashboard access during that time.

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Starting Again After You Cancel

When your plan is canceled, the Subscription tab shows No active plan and a red banner. Everything you built is still saved.

1. Go to Settings → Subscription.
2. Click Start Standard or Start Pro.
3. Follow the steps to confirm. Your plan starts right away and your records are right where you left them.

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Usage Limits

To see how much of your account you’re using, go to Settings → Usage Limits (in the Team group). During your trial, it shows how many dogs, litters, contacts, contract requests, application submissions, events, waitlists, and waitlist entries you’ve added, plus emails sent today and your file storage. It also has a Visit Your Billing Portal → button. Buddy has its own limits, which depend on your plan:

• Buddy chat: a daily message limit that resets at midnight. The number left today shows under Buddy’s message box.
• Buddy Intake: a monthly number of file imports. The number left shows at the top right of the Buddy Intake page.

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Discounts

Referral Program: your referral link and code are on the Subscription tab.

1. Go to Settings → Subscription and scroll to 🎁 Referral Program. (Or click 🎁 Refer & save in the top bar.)
2. Under Your Referral Link, click Copy Link. You’ll see Copied!
3. Your short code is printed just below the link, after Referral code:.
4. Share the link with other breeders. When they subscribe, you both get money off your plan for as long as they stay subscribed. The section shows your Active Referrals and Your Discount.

Referral rewards come off your BreederBuddy bill as a discount. They aren’t paid out as cash, so there’s nothing to record as income. Promo codes: If your breed club, association, or a promotion gave you a code, scroll to Have a Promo Code? on the Subscription tab. Type the code and click Apply. You’ll see a message showing the discount, or “Invalid or expired promo code.” if it didn’t work.

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Key Terms

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Tips & Common Questions

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Still Have Questions?

We’re here to help. If something isn’t working the way you expect, or you’d like to have a discussion around a certain topic, please reach out to us anytime through the chat in the bottom right corner of your screen. Thank you.