Account deletion
Delete your BreederBuddy account
This page covers the BreederBuddy app and website, published by BreederBuddy. Closing your account here closes it everywhere: the mobile app, the web dashboard, and your breeder website. You don't need to be signed in to make the request.
How to request deletion
Three steps. Kenny handles these himself, usually within one business day.
- 1
Email support@breederbuddy.com
Send it from the email address on your account and put Delete my account in the subject line. Say whether you want your records erased permanently or just closed. The difference is spelled out below.
- 2
We write back to confirm
We check the request came from the account it's for, and tell you exactly what's about to be removed. Nothing happens until you reply and confirm.
- 3
The account is closed
We close it the same day you confirm and email you when it's done. Your subscription is canceled first, so you're not billed again.
If you're a team member on someone else's kennel account rather than the owner, we remove your login only. The kennel's dogs, litters, and buyers stay with the owner.
What gets deleted
When the owner closes an account, all of this happens at once. If any part of it fails, we roll the whole thing back rather than leave you half-deleted.
Every login on the account
Yours and any team members you invited. The sign-in is deleted outright, so nobody can get back in.
Your BreederBuddy website
If you have a site with us it's unpublished the same day and stops answering on your domain.
Public API access
Your API key is destroyed and the public endpoints stop returning your dogs and litters. Any WordPress site pulling from it goes blank.
Your subscription
Canceled with Stripe before anything else happens, so billing stops that day. If we can't cancel it, we stop and don't touch your data.
Your email address
Scrambled out of our user records so it can't be matched back to you.
What we keep, and for how long
Your breeding records, unless you ask us to erase them
Dogs, litters, buyers, contracts, health records, photos, and uploaded documents are sealed inside a closed account that nobody can sign into or reach through the API. We hold them so a breeder who closed by mistake, or who comes back a season later, isn't starting from nothing. Ask for permanent erasure in your email and we wipe them instead, with no holding period. That's final and we can't undo it.
Payment and invoice records
Stripe processes our billing and keeps its own record of your transactions to satisfy tax and financial rules. Those stay under Stripe's retention policy and we can't delete them on your behalf.
Encrypted database backups
Our backups are encrypted, restricted to disaster recovery, and age out on their normal rotation. Nobody queries them for anything else.
Deleting some data without closing your account
You don't have to close the whole account to get rid of something. Dogs, litters, buyers, documents, photos, and messages can all be deleted from inside the app whenever you want, and deleting them removes them from your website too.
For anything you can't reach yourself, email support@breederbuddy.com and tell us what to remove. Same turnaround as an account closure.
Having a problem we could fix instead?
Plenty of closures start as something small. Ask first, close after.