> ## Documentation Index
> Fetch the complete documentation index at: https://breederbuddy.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Questions

> Quick answers to the questions breeders ask most: can't log in, Google or email sign-in, data missing after signing up again, reset password, add a team member, switch to cats, time zone and currency, share my puppy application form, buyer didn't get my email, Stripe payouts, cancel my subscription, export or delete my data, and how to talk to a real person.

# Common Questions

Short answers to the questions we hear most, grouped by topic. Each one links to the full article if you want more detail.

***

## Account & Login

> **I can't log in. What should I do?**
>
> Read the red message under the **Sign in** button. It tells you whether the password is wrong, there's no account for that email, or you've tried too many times. If you made your account with Google, click **Continue with Google** instead of typing a password. Full fixes: [Login & Account Access](https://breederbuddy.com/docs/troubleshooting/login-and-account-access.md).

> **Should I sign in with Google or with my email and password?**
>
> Either works. BreederBuddy finds your account by email address, so use the same email you've always used. If it's a Gmail or Google address, **Continue with Google** is easiest. See [Which Sign-In Method Should I Use?](https://breederbuddy.com/docs/troubleshooting/login-and-account-access.md#which-sign-in-method-should-i-use-google-or-email-and-password)

> **After the sign-in update my old login doesn't work, or I signed up again and my data is missing.**
>
> Your records are safe. Sign in, or create your login again, with the **exact same email** you used before, and BreederBuddy connects you to your existing account. An empty account means a different email was used: log out (top right) and sign in with your original email. Step-by-step: [We Updated Our Sign-In](https://breederbuddy.com/docs/troubleshooting/login-and-account-access.md#we-updated-our-sign-in-and-my-old-login-doesnt-work).

> **How do I reset my password?**
>
> On [app.breederbuddy.com/login](https://app.breederbuddy.com/login), type your email in the **Email address** box, then click **Forgot your password?**. Check your inbox (and spam) for the reset link. See [Login & Account Access](https://breederbuddy.com/docs/troubleshooting/login-and-account-access.md#i-forgot-my-password).

> **I lost the phone I use for two-factor codes.**
>
> There are no backup codes, so message us through the chat bubble on the sign-in page or email [support@breederbuddy.com](mailto:support@breederbuddy.com) and we'll help you get back in. See [Two-Factor Authentication](https://breederbuddy.com/docs/features/account-team/mfa.md).

> **Can I change my login email?**
>
> Not on your own yet. Message us in the chat with your current and new email and we'll change it. You can update your name and phone number yourself in [**Settings → My Profile**](https://app.breederbuddy.com/settings?tab=my%20profile).

> **How do I add a team member?**
>
> Go to [**Settings → User Administration**](https://app.breederbuddy.com/settings?tab=user%20administration) and click **Invite User**. They have 24 hours to sign up using the exact email you invited. See [Login & Account Access](https://breederbuddy.com/docs/troubleshooting/login-and-account-access.md#adding-a-team-member).

> **Can I switch between two BreederBuddy accounts?**
>
> Not inside the app. Each email address belongs to one account. Each account is one program with its own subscription, so a second kennel needs its own account and email. Log out (top right) before signing in to the other one.

***

## Dogs & Litters

> **I breed cats. Can BreederBuddy say cats and kittens?**
>
> Yes. Go to [**Settings → Preferences**](https://app.breederbuddy.com/settings?tab=preferences) and change **Species** to **Cat**. The app switches to cat wording everywhere. One account can only use one species, and switching after you've added a lot of records can leave some labels looking odd, so it's best to set it up front.

> **How do I turn a puppy I kept into a breeding dog?**
>
> Open the puppy, click **Edit Details**, and change **Type** to **Active Breeding Dog**. See [Dogs](https://breederbuddy.com/docs/features/core-animal-litter-management/dogs.md).

> **Should I delete a dog that's sold or passed away?**
>
> Archive instead. Archiving keeps every record but moves the dog out of your main list. Deleting is permanent. See [Importing, Exporting & Deleting Data](https://breederbuddy.com/docs/troubleshooting/data-import-export.md#archiving-vs-deleting).

> **Can I bring in my dogs from a spreadsheet or another program?**
>
> Yes. Drop the file on Buddy, use the CSV import on the [**Dogs**](https://app.breederbuddy.com/animals) page, or send us your file in the chat and we'll import it for you. See [Importing & Exporting Your Data](https://breederbuddy.com/docs/getting-started/importing-your-data.md).

***

## Buyers & Applications

> **How do I share my puppy application form?**
>
> Go to [**Applications**](https://app.breederbuddy.com/applications), click your form under **Application Forms** to open it, and click **Share Application Form**. Under **Share a Direct Link**, click **Copy** and paste the link anywhere: text, email, or social media. To put the form on your own website, open **Embed on Your Website** and copy the code. See [Applications](https://breederbuddy.com/docs/features/buyer-sales-management/applications.md).

> **My buyer says they didn't get my email.**
>
> Open [**Communications**](https://app.breederbuddy.com/communications), search for the buyer's email, and check the delivery badge. **Bounced** means the address is wrong. Fix it on the contact and resend. **Delivered** means it's in their mailbox, so ask them to check spam. See [Emails & Notifications](https://breederbuddy.com/docs/troubleshooting/emails-and-notifications.md).

> **How does my buyer get into their buyer portal?**
>
> Send them your buyer portal login link from [**Content Manager**](https://app.breederbuddy.com/display). They enter the email you have on file for them and get a 6-digit code by email. You can also open a buyer's portal from their contact page with **Open Buyer Portal**. See [Buyer Portal](https://breederbuddy.com/docs/features/buyer-sales-management/buyer-portal.md).

> **Who do my automated emails come from?**
>
> Buyers see your kennel name, like "Sunny Goldens via BreederBuddy." When they reply to most of these emails, the reply comes to you. See [Emails & Notifications](https://breederbuddy.com/docs/troubleshooting/emails-and-notifications.md#who-do-the-emails-come-from).

***

## Payments & Invoices

> **How do I take deposits and payments online?**
>
> Connect Stripe in [**Settings → Stripe**](https://app.breederbuddy.com/settings?tab=stripe) by clicking **Connect Stripe Account**. After that, buyers can pay invoices and deposits online. See [Payments Setup](https://breederbuddy.com/docs/features/buyer-sales-management/payments-setup.md).

> **A buyer paid me cash or by Zelle. How do I mark it paid?**
>
> Open the invoice and click **Log Manual Payment**. Enter the amount, method, and date, then save. See [Payments & Payouts](https://breederbuddy.com/docs/troubleshooting/payments-and-payouts.md#recording-a-cash-check-zelle-or-venmo-payment).

> **When will my money land in my bank?**
>
> Stripe sends payouts on its own schedule. Open **Settings → Stripe → Go To Your Stripe Dashboard** to see upcoming payouts and their arrival dates. See [Payments & Payouts](https://breederbuddy.com/docs/troubleshooting/payments-and-payouts.md#when-will-my-payout-arrive).

> **How do I give a refund?**
>
> Refund card and bank payments in your Stripe dashboard, then record the refund on the invoice so your reports stay accurate. See [Payments & Payouts](https://breederbuddy.com/docs/troubleshooting/payments-and-payouts.md#refunds).

> **How do I change the currency or time zone?**
>
> Both are in [**Settings → Preferences**](https://app.breederbuddy.com/settings?tab=preferences). **Preferred Currency** sets the default for new invoices, deposits, and online checkout. **Time Zone** sets the date printed on your contracts and signed documents.

***

## Website

> **How do I get a website for my program?**
>
> Click [**Get a website**](https://app.breederbuddy.com/website) in the left menu to see your options and get started. See [Get a Website](https://breederbuddy.com/docs/features/website-marketing/get-website.md).

> **Can I put my application form or buyer portal login on the website I already have?**
>
> Yes. Copy the embed code from **Share Application Form → Embed on Your Website**, and the buyer portal login link from [**Content Manager**](https://app.breederbuddy.com/display). If you'd like help placing them, message us in the chat.

***

## Billing & Subscription

> **How do I change or cancel my plan?**
>
> Go to [**Settings → Subscription**](https://app.breederbuddy.com/settings?tab=subscription) and click **Stripe billing portal** under **Manage your billing**. That's where you update your card, see your invoices, and change or cancel your plan. See [Subscription & Billing](https://breederbuddy.com/docs/features/account-team/subscription-billing.md).

> **My subscription payment failed.**
>
> Go to [**Settings → Subscription**](https://app.breederbuddy.com/settings?tab=subscription), click **Stripe billing portal**, and update your card. Everything you've built stays saved.

> **What happens to my data if I cancel?**
>
> It stays saved. If you come back, pick a plan on **Settings → Subscription** and you pick up right where you left off.

***

## Data & Privacy

> **Who can see my records?**
>
> Only you and the team members you invite. Each buyer only sees their own buyer portal: their invoices, contracts, and the files you choose to share with them.

> **Can I export my data?**
>
> Yes. Contacts, expenses, and waitlists export to spreadsheets, and invoices to PDF. Dog export is coming soon, and in the meantime we can send you a copy if you ask in the chat. See [Importing, Exporting & Deleting Data](https://breederbuddy.com/docs/troubleshooting/data-import-export.md#exporting-your-data).

> **How do I delete my account?**
>
> Go to [**Settings → My Profile**](https://app.breederbuddy.com/settings?tab=my%20profile) and click **Delete my account**. If you just want to stop paying, cancel your subscription instead so your data stays safe. See [Importing, Exporting & Deleting Data](https://breederbuddy.com/docs/troubleshooting/data-import-export.md#deleting-your-whole-account).

***

## Getting Help

> **Can I talk to a real person?**
>
> Yes. Click the chat bubble in the bottom right corner of any page. Buddy answers first, and brings in Kenny, our founder, whenever it's needed. You can always just ask for a person. You can also email [support@breederbuddy.com](mailto:support@breederbuddy.com). Prefer a call? Click your kennel name in the top right, choose **Support**, and click **Schedule a call**.

> **What is Buddy?**
>
> Buddy is BreederBuddy's built-in assistant. It knows the help center and your account, so it can answer questions, look things up, and help you get things done. See [Buddy](https://breederbuddy.com/docs/features/buddy/buddy-assistant.md).

> **How do I report a bug or request a feature?**
>
> Click [**Feedback**](https://app.breederbuddy.com/feedback) in the left menu and choose **Report a Bug** or **Request a Feature**. To share a screenshot, send it in the chat. See [App Not Working](https://breederbuddy.com/docs/troubleshooting/app-not-working.md#reporting-a-bug).

***

## Still Have Questions?

We're here to help. If something isn't working the way you expect, or you'd like to have a discussion around a certain topic, please reach out to us anytime through the chat in the bottom right corner of your screen.

Thank you.


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